Our Experience Moving to Octopus Energy as Our Home Energy Supplier

We recently moved to Octopus Energy for our home energy supply. Before making the move, I spent some time researching different suppliers and asking others for their recommendations and experiences.

Octopus are recommended by Which? and have earned several accreditations and awards for customer service. They're also rather good at renewable energy, selling only 100% green electricity and investing in renewable power such as solar and wind farms.

Octopus have flexible tariffs, for example for EV charging points, and offer a decent rate for exporting back to the grid. At a time when most households are worried about their energy bills, any opportunity to make savings is very welcome.

One of our clients had had an issue with their smart meter on an Octopus Economy 7 tariff, meaning that they paid the higher 'day' rate for an hour each night when they should have been charged the discounted rate. They contacted Octopus and received an email acknowledging the issue within an hour and it was fixed within 24 hours. Octopus refunded the extra charges without being asked. Energy companies have always been notoriously bad at customer service in my view, so this was great to hear.

Questions about an existing Octopus account or tariff? Contact Octopus at hello@octopus.energy.

My transfer to Octopus was fast and straightforward. One nice perk is their referral scheme.

Switch to Octopus Energy and you'll get £50 credit once your switch is complete. Existing customer? Find out how you can benefit too. T&Cs apply (only one switching offer per household).

Referral link: https://share.octopus.energy/lilac-dog-322

Referral disclosure: if you use our Octopus referral link, you may receive a referral credit and we may also receive a referral reward.

Please note: This post is not endorsed or sponsored by Octopus. It's purely our opinion and we hope will help anyone looking to change energy supplier.

#OctopusEnergy #renewableenergy #savingmoney